Contact

Please select topic in the dropdown menu below.

We have no possibility to make changes in your order seeing that we handle it shortly after you have been placing it. Therefore it is very important that you check through your shopping cart and are satisfied with your order before checkout. In case of ordering the wrong size, we always offer you a 30 day exchange and return policy.
Your order is handled shortly after placing it which gives us no possibility to cancel it. In case you placed your order between 17.00 - 07.00 CET you can try and contact us as soon as possible and we will try to cancel it for you. If it’s too late for us to cancel your order, we always offer you a 30 day exchange and return policy.
Because of the risk for frauds, when paying via credit card or invoice you can only place an to your country of residence. If you choose PayPal instead, this is not an issue.
If you place your order on weekdays before 16.00 CET, it will be shipped the same day. All order placed after 16.00 CET on Fridays or during the weekends will be shipped on Mondays. We deliver allover the world and there’s a lot of different delivery options, read more under the delivery section and maybe you’ll find your answer there.
Please note that during busy periods, returns and refunds sometimes can take up to 14 days from that we received your order. As soon as your return is handled you will receive a confirmation via email, your refund will be processed within 2-5 working days from receiving this confrimation. In that case you’ve requested an exchange, you’ll receive another email with a tracking link so that you can follow tyour new order.
Please note that, due to technical limitations, we do not have the possibility to deduct discounts afterwards. If you have failed to apply your discount code, you could try to cancel your order, you’ll find more information in your order confirmation.
In case you have received an defect item, we kindly ask you to attach photos of the item showing its condition, the damage and/or manufacturing defect.
All items has a size guide attached to it, here you can find detailed information about the sizes of the specific item. Since sizes can vary between brands and collections, it is important that you look at the size guide for every specific product. In case of ordering the wrong size, we always offer you a 30 day exchange- and return policy.
Follow us on Instagram @calirootsstore and sign up for our newsletter for the latest updates on restocks and new releases.

Required fields


The easiest way to communicate with us is by email:

info@caliroots.com
Our ambition is to answer your enquiry within 24 hours during weekdays.

+46 8 7200797
Customer support on telephone between 08-12.00 & 13-16.00 CET Weekdays.

Please always give us your order number in all communications with us.

Invoice & Payment support
For questions on your invoice or payment contact Klarna Customer Service.

Tel: +468 120 120 10
Web: klarna.com/support

Company info
Californian Roots AB, Sweden.
Registration number: 5566567086