Our customer service are open monday to friday. You can send us an email whenever you want and we will respond as soon as possible. You can also give us a call at weekdays between 08.00 - 12.00 CET and 13.00 - 16.00 CET.
Since we want you to receive your items as soon as possible, your order is handled shortly after placing it which gives us no possibility to cancel it. In case you placed your order between 17.00 - 07.00 CET you can send an email to firstname.lastname@example.org and we will try to, depending on how far in the process it is, cancel it for you. In order for us to help you as quick as possible, it is important that you include your order number and shipment method in your email.
We have no possibility to make changes in your order seeing that we handle it shortly after you have been placing it.
Apply your discount code at checkout, just paste it in the field that says “add checkout code” and then press “activate”. The price will automatically change on the items in your cart. Sometimes our discount codes can have some restrictions, therefore it is important that you read the information before using it.
Don’t receive any discount despite placing a valid code? Please do not go through with your order since we do not have the possibility to deduct discounts afterwards. Instead, send us an email or give us a call and we will help you.
As soon as your items are shipped, we will email you a confirmation with a traceable link so you can track your order. Since the tracking is first activated when registered at chosen shipment company, the link isn’t always working right away when you receive your confirmation. If you can see that your order has arrived by tracking it, you do not have to wait for a notification. Just use the ID that you can find at the traceable link to pick it up at your post office. Unfortunately, it is not possible to change your delivery address afterwards.
All items has a size guide attached to it, here you can find detailed information about the sizes of the specific item. Since sizes can vary between brands and collections, it is important that you look at the size guide for every specific product. In case of ordering the wrong size, we always offer you a 30 day exchange- and return policy.
When receiving your order, please check to see if it is damaged during shipping. If you do notice any damage, please report it directly at the post office. If you don not report it right away, and then come home to find that the item is damaged, it is difficult for us and the shipment company to solve the problem.
Fill in the return form and place it in the packaging together with the item that you wish to return. Apply the return note that you received with your order and drop off at your post office. You as a customer will be charged the cost for the return shipment, if you want to exchange any product we will of course send you the new item without any charges.
In case you have received a defect item, contact our customer service by email or phone before you return it to us.
If your package did not include a return note, no need to worry! Just contact our customer service by email or phone and we will help you. Please be prepared with your order ID when calling us for faster service.
Got any further questions? Contact our customer service.