Returns & exchanges

Buying on approval - When shopping at Caliroots, we offer 30days return and exchange right, you can return an item within 30 days of receipt of your order at your own expense. Please note that we do not offer the right to return or exchange underwear or swimwear.

Goods exchanged - You can also return the item within 30 days and choose another item instead. The item has to cost less or same as the returned one. Just follow the instructions on your return document that comes with your order. In both cases the item has to be un-used and in new condition. For example, do not send caps in envelopes and don't label any shoe boxes. Both the returned item AND the packaging has to be in un-used as new condition. If the item has been used you will not get a refund and if the package is damaged we will charge a fee of at least 20% of the value of the merchandise or 30 EURO.

Attention! If you wish to exchange a product that now has a different price then when you placed the order, we will not refund you the difference. We do not price match and the difference will not be reimbursed if you exchange the size of your product.

If the return is done according to the return document that comes with your order we will either exchange the returning item(s) and send it to you freight-free or refund your money.

Remember to mark the shipping documents with "Product return" and "Shipped with tracking number [your number]". Also include information about the type of product and product value.

Caliroots does not refund shipping costs.

Please use these Return Forms:

We send you an e-mail as soon as we have opened your return. If you would like to exchange the returning item(s) we will send it to you freight-free after we got your return. Not before that. If you have decided to return parts of your order or your total order you will be refunded 1-5 weekdays after you receive an email from us. Attention! At high pressure the process of refunds & exchanges can take up to 14 days.

International returns:
Caliroots, BOX 1251, 164 29 Kista, Sweden

Returns in Sweden - Posten:
Caliroots, BOX 1251, 164 29 Kista, Sweden

Returns in Sweden - Schenker:
Caliroots, Vandagatan 3, 164 74 Kista, Sweden

Please direct ALL inquiries regarding returns to: [email protected].
Please state your order number in the subject.