Terms

Shipping methods

All orders, except Sweden and Norway, are shipped with UPS!
In Sweden we use Posten and Schenker, and in Norway we ship with BRING.
 

UPS

All customers get a tracking number so they can follow their package during the whole transit time. All packages are fully insured for your security.
UPS does not deliver on weekends or local holidays.
Please note that it is not possible to have a shipping address that differs from the billing address unless you have an UPS account "My choice".
 

Information for customers outside of EU (European Union):

Please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us at Caliroots. Please check with your local customs office for your local rules and regulations. We don´t deduct VAT for international orders.
 
UPS Home Delivery

Cost:
Depends on country of destination. Login on the site and you will see the cost for shipping at the Checkout or contact us by sending an email to [email protected].
Use Subject: Shipping cost.

Delivery:
Shipping time is 2-7 working days worldwide.
UPS delivers your package to your door between 08:00-19:00 (local time) and is only delivered if someone is there to sign the package.
In Benelux, Germany, France, Italy, Poland, UK and USA UPS makes one attempt to deliver your package at home and then drops your order at your local UPS center where it will be stored for 10 days. A reminder will be sent out on day three and seven before your package is sent back. In all other countries UPS makes 3 attempts to deliver your package. If you're not home on the first attempt the next attempt will be on the following day. If all 3 attempts fail the package will be stored for 5 days at your local UPS center. All UPS centers are opened 7 days a week.

Extra fees for customers outside of EU (European Union):
Please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us at Caliroots. Please check with your local customs office for your local rules and regulations. We don´t deduct VAT for international orders.
If you place an order and refuse the package when it arrives, you will be charged with the costs of the shipping fees, and also with an additional administrative fee of 10% of the order value or at least 30 EURO. This amount will be deducted from your product refund.

Non collected or refused orders
If you place an order and you do not collect within 5 or 10 days (number of days depends on country of destination) after it has arrived to your UPS center or Kiala collection point, or if you refuse the package when it arrives due to, for example, added customs fee, you will not get a full refund for your order. Instead you will be charged with the costs of the shipping fees, and also with an administrative fee of 10% of the order value or at least 30 EURO.

Returns:
Please see the "Return section".

UPS Access Point

Cost:
Depends on country of destination. Login on the site and you will see the cost for shipping at the Checkout or contact us by sending an email to [email protected].
Use Subject: Shipping cost.

Delivery:
Delivery with UPS to your nearest UPS access point were you can pick it up. Mobile and email needed, track & traceable shipment. Notification of delivery to Accesspoint will be sent to you upon arrival. Follow your shipment on UPS My Choice®.

Returns:
Please see the "Return section".

UPS Express

Cost:
Depends on country of destination, log in to the site and you will see the cost for shipping at the Checkout or contact us by sending an email to [email protected].
Use Subject: Shipping cost.

Delivery:
Delivers within most of Europe (95% of all major cities) and major cities on the east coast in USA in just one day!
Shipping time is 1- 2 days world wide.
If you want to know more specific about your delivery, please contact UPS or our customer service by sending an email to [email protected].
Use Subject: Shipping time.

UPS delivers your package to your door between 08:00-19:00 (local time) and is only delivered if someone is there to sign for the package.
In general UPS makes three attempts to deliver your package. If you're not home on the first attempt the next attempt will be on the following day. If all three attempts fail the package will be stored for five days at your local UPS center.
I some countries UPS makes one attempt and then drops your order at your local UPS center or Kiala collection point where it will be stored for 10 days.

Payment:
Currently, you can not combine shipping method UPS Express with any of Klarna's services. We therefore refer to any of our other payment methods for orders with UPS Express

Extra fees for customers outside of EU (European Union):
Please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us at Caliroots. Please check with your local customs office for your local rules and regulations. We don´t deduct VAT for international orders.
If you place an order and refuse the package when it arrives, you will be charged with the costs of the shipping fees, and also with an additional administrative fee of 10% of the order value or at least 30 EURO. This amount will be deducted from your product refund.

Returns:
Please see the "Return section".

UPS – Russia

In breif:
• The shipping fee is 30 Euro.
• The delivery time is 5-7 days and the maximum weight is approx. 5 kg.
• Orders up to 200 Euro including freight charges can be purchased without any extra documents as well as any import duties and taxes*.
• A customer can receive multiple shipments with a total value of 1000.00 Euro including shipping fee per calendar month.

Important information regarding shipments to Russia:

Please note, according to the Russian customs legislation the private individual (the importer) can receive during one calendar month multiple shipments with total value EUR 1000.00 maximum and/or maximum total weight 31 kg without customs duties and taxes payment. However, in some cases the customs may require the importer to pay customs duties and taxes anyway. If that is the case, it is the importer's responsibility to pay these fees, not Caliroots since it is outside our span of control.

Orders with a value of more than 200 euro, including freight charges, are held by customs for declaration. If the importer refuses to pay the import duties and taxes, and the product is returned to Caliroots, we will deduct this amount together with the actual freight cost before returning the money for the order. For orders with a value less than 200 euro, UPS can deliver the shipment with no additional docs provided by the importer*.

In case of declaration, UPS will contact the importer. According to the customs regulations of Russia all documents required should be provided by the importer.

See standard list of documents below:
o Original passenger declaration
o A passport copy
o Copy of purchase Order
o Commercial invoice with Russian translation.
o UPS Waybill
o Proof of payment
o Importer guarantee letter in Original
o Brokerage agreement (If UPS is the broker).

IMPORTANT! - Shipments which are held by custom can only be sent to the Russian cities of Moscow, Nizhniy Novgorod, Krasnodar, Novorossiysk, Stavropol, St. Petersburg and Vladivostok.

In case of a return, mark the shipping documents with "Product return" and "Shipped with tracking number [your number]". Also include information about the product and order value.

If you have any questions don't hesitate to contact our customer service - [email protected] or +46 8 72 00 797

In some rare cases the customs may require the importer to pay customs duties and taxes despite that the order is less than 200 Euro including shipping fee. If that is the case, it is the importer's responsibility to pay these fees, not Caliroots since it is outside our span of control.

BRING – Norway

Customs, duties and taxes are included in the price. Delivery time is 1-2 days to most Norwegian cities. All packages are deliver to your local BRING center where it will be stored for 14 days before it is sent back to us. All customers get a tracking number so they can follow their package during the whole transit time. All packages are fully insured for your security. BRING does not deliver on weekends or local holidays.

 

Methods of payment

We accept VISA, Master Card, Euro Card, PayPal & Klarna.

You can safely and comfortably pay with credit card at Caliroots.com.
We use DIBS, as one of Europe´s leading Payment Service Providers. DIBS handles your credit card details direct and safe. No credit card details will be registered at Caliroots.com. We do not charge you any fee when you choose this option. If you have more questions about the payment please contact your card provider.

Klarna Checkout
With Klarna Checkout you can safely and comfortable pay with invoice, partial payment, credit card and bank transfer.
See Klarna terms here: Sweden, Norway, Finland, Germany.

 
PayPal

Select to pay with PayPal and you will be redirected to PayPal to complete your payment. Simple, safe and secure.
If you have more questions regarding your payment please contact PayPal:
www.paypal.com.

Klarna Account

If you live in Denmark, Finland, Norway or Sweden (No Partial Payments in Norway), you can choose to buy against Invoice.

This is valid for both private customers and companies. We only ship to the address that you're officially living at or your company´s legal address. You have to be at least 18 years old. We are Using Klarna Europe AB for all Invoicing. A credit check will be performed instantly.
The Invoice will be sent out by email directly to you from Klarna the same minute the package leaves our doorstep.

Klarna Partial Payments

You can choose to divide your payments from 100 SEK/month, or at least 1/24 per month. You can always pay the whole sum too. Yearly Rate: 18%.
If you not pay within the period, reminders and demands will be sent to you plus interest and reminder fees.

If you have more questions regarding your payment please contact Klarna:
Denmark
Finland

Klarna Invoice

This is valid for both private customers and companies. We only ship to the address your are officially living at or your company´s legal address. You have to be at least 18 years old. We are Using Klarna Europe AB for all Invoicing. A credit check will be performed instantly. The Invoice will be sent out by email directly to you from Klarna the same minute the package leaves our doorstep.

Fee:
Norway 49 NOK
Denmark 39 DKK
Finland 5 EUR.

If you have more questions regarding your payment please contact Klarna:
Denmark
Finland
Norway

Klarna Germany

We offer the following payment options in collaboration with Klarna. Payments are always made to Klarna:

• Klarna invoice: Payable within 14 days of the invoice date. The invoice is issued when the goods are shipped and sent by e-mail. The terms and conditions of the invoice can be found here.

• Klarna instalment purchase: With Klarna's financing service, you can now pay for your purchase in flexible monthly instalments. Instalments must be at least 1/24 of the total purchase amount (however, no less than EUR 6.95). Further information on Klarna's instalment purchase program, including the general terms and conditions and the Standard European Consumer Credit Information can be found here.

• Instant bank transfer
• Credit card (Visa / Mastercard)
• Direct debit

 

Multiple item order

We reserve our rights to cancel any orders that are done in multiple quantities on the same item, especially on limited items and sneakers.
If you are uncertain, then please email customer service [email protected].
 

Price errors

We reserve our right to cancel or adjust any order with price errors.
 
 

Checkout codes, campaigns and offers

We do not have the possibility to activate any checkout codes after an order is completed. The checkout code must be activated in the checkout stage, before the purchase is completed in order to be valid.
 

Terms for the offer "Buy a product and get a gift for free"

The offer buy a product and and get a gift for free is is only valid on items that have been specified in the particular campaign, it can only be used on products that Caliroots have approved the campaign to be valid on. If you buy two products, you get two gifts and so on. If you return the free product, we will not reimburse you since you were never charged for the gift. If you return the product that you paid for and keep the free product, you are no longer entitled to take part of the campaign and we will charge you for the gift. The campaign cannot be combined with other offers or discount codes. If the ordered items are out of stock, we reserve the right to cancel the order and you will be notified via email.
 

"3 for 2" campaign

Terms for orders placed during the "3 for 2" campaign Buy 3 pay for 2, get the cheapest one free. When you buy 3 items from our sale you will automatically get the cheapest one free. If one of the ordered items is out of stock, we reserve the right to cancel the entire order. We will notify you by mail which product that was out of stock. We will then cancel your entire order. The remaining products on your order will automatically be shown at the online store, so that you are able to place a new order.

Returns or Exchanges:
We have a 30 days return policy, this also applies to items on sale. Upon return of the free product, we will not refund you since the product never was charged for. If you return a product that you paid for, but choose to keep the free product, then you are no longer entitled to take part in the Promotion 3 for 2. You then have to pay for the free product, and we will refund you the difference between the returned item and the free product.
 

Terms for "Mystery Box"

Full return rights, as usual, but you need to return the whole box. NO exchange on single items.